Frequently Asked Questions
How long does it take to set up Batch Relay with Miller's Professional Imaging?
Setup takes about 5 minutes. We handle the API integration automatically. You'll be processing orders within minutes of signing up.
Do I need to pre-crop my images before uploading?
Yes. Currently you upload pre-cropped images with your CSV data file. Batch Relay handles automated routing and processing after files are ready.
What file formats do you support for CSV data and images?
We support standard CSV files for order data plus JPEG, PNG, and TIFF image formats. During onboarding, we provide a CSV template with required fields.
Can parents receive their prints directly at their doorstep?
Yes. Orders are processed and shipped directly to parents' addresses, so you do not need to manage physical print distribution.
What happens if there's an issue with an order or print quality?
You get live order tracking and issue visibility. If quality or fulfillment problems appear, we help coordinate reprints and corrections through your lab workflow.