Frequently AskedQuestions

Get instant answers to common questions about Batch Relay's automation platform for sports photography printing.

5 min
Setup Time
24/7
Automation
Same Day
Processing
How long does it take to set up Batch Relay with Miller's Professional Imaging?

Setup takes about 5 minutes. Once you provide your Miller's account credentials, we handle the API integration automatically. You'll be processing orders within minutes of signing up.

Do I need to pre-crop my images before uploading?

Yes, currently you need to upload pre-cropped images along with your CSV data file. Batch Relay handles the automated routing and processing, but images should be prepared according to your print specifications beforehand.

What file formats do you support for CSV data and images?

We support standard CSV files for order data and common image formats including JPEG, PNG, and TIFF. Your CSV should include athlete names, product specifications, quantities, and shipping information. We'll provide a template during onboarding.

Can parents receive their prints directly at their doorstep?

One of our key features is direct-to-consumer delivery. Once orders are processed through Miller's, prints are shipped directly to parents' addresses, eliminating the need for you to handle physical distribution.

What happens if there's an issue with an order or print quality?

We provide real-time order tracking and work directly with Miller's quality assurance team. If any issues arise, you'll be notified immediately, and we help coordinate reprints or corrections through Miller's standard quality guarantee process.

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